CS - Paying duties and taxes

Every courier will have a slightly different process for collecting payment of duties and taxes.  However, there are typically a number of ways that duties and taxes can be collected.

Online, via Email or Cash on Delivery shipments

Where receivers do not have a courier account that is used by the shipper, the duties cannot be billed automatically, The courier will then try to notify them by their contact details in shipping info via email or phone. 

Where contact information isn’t available, shipments will be converted to Cash on Delivery terms meaning that our driver will attempt to retrieve the funds whilst delivering the goods. The drivers are issued with a receipt outlining the charges to be paid.

Where receivers do not accept cash on delivery, they can contact Customer Services to settle the payment or they can opt to pay the charges online via a Credit Card.

Brokerage Charges

Brokerage charges from carriers are the fees applied to process customs clearance on behalf of the receiver. If they want to appoint their own broker to do clearance then that’s fine, and they can pay their own broker instead.