CS - Credit Notes

A credit note is issued after the courier approves the claim request due to the reasons below.

•         Invoice Dispute
•         Duplicate Charge
•         Billing Error
•         Damaged Shipment
•         Lost Shipment

Once a credit note is granted, you should receive a confirmation email from our support or accounts team.

A credit note may be used to pay for outstanding invoices or carried over to the wallet for pre-pay accounts. 

For Direct Debit accounts, the credit note will be automatically deducted from the customer's outstanding invoice. 

For further assistance, please see the contacts below:

Phone: 0333 567 1710

Email: support@cloudshipping.co.uk