CS - Reporting of Damaged/Lost Shipments

For any cases where your shipments are lost, or damaged, our Cloud Shipping support team will reach out to you to open a claim with the courier. Rest assured that we'll be with you all throughout the process and will update you from time to time.

The investigation can take up to 6-10 business days or up to 15 business days depending on the carrier's time frame.

For any assistance, please reach out to Cloud Shipping support team and we'll be happy to help!